You can check the status of your order on your dashboard. Pending: We haven’t received your payment yet. Certain payment methods are subject to bank processing, and mailed payments are subject to courier delivery. We’ll send an email confirmation once payment is received. Processing: We’ve received your payment; thank you. Your order will be placed in the queue to ship once the payment has cleared (remember, some payment methods require time to clear). On Hold: There are a few reasons why your order might be placed on hold.   Complete: We’ve prepared your order for shipment! You should be receiving an email with tracking information shortly, if not already. Please allow 1 business day for tracking information to activate. Once orders are shipped, we provide a shipping confirmation with tracking information via email. You can also access tracking information on your dashboard. The courier should deliver your package within 1-3 business days. 

Our shipping team will carefully pack your items to avoid any movement or noise during transit. In addition, the packaging is tamper-proof, so there is not a worry of tampering before your order reaches you. 

Orders are binding once placed and cannot be cancelled. Before placing your order, please ensure you are committed to the transaction.

We are unable to cancel or remove items from your order because we are dealing with a market asset. However, in most cases, we can edit your order and substitute for different items if the number of ounces remains the same. Please ensure you are committed to the purchase before you place your order. 

Upon request we can accommodate some requests for gift wrapping. All requests for special wrapping must be submitted via our contact us page BEFORE placing an order. We also offer both e-Gift Cards and Physical gift cards on our Gift Cards page. E-gift cards can be purchased and sent immediately to any recipient via email. For a physical card, please call, email or chat with us to request a physical card. A small fee of $4 will be added to the requested gift card amount. Please allow 3-5 business days for physical gift cards to be sent. Expedited options are available upon request.

Yes, you can add more products if your order is not yet packed for shipping. Please call us, and we’ll be happy to assist you at (877) 935-6180 or send us a message via our chat or contact us page.

All shipments are insured with tracking information and signature required upon delivery – at no additional cost. Insurance is provided via USPS prior to shipping. For more information please call, email or chat with us prior to purchasing.

We can usually ship to a different address unless you are paying with credit card or PayPal.

To ship your order to another country, you’ll need to make sure you order from that country’s specific website. At this time Aspire Silver Co. is only shipping to U.S and Canada. Your order will be delivered using priority service with insurance based on shipping provider, signature and tracking, worldwide. Please click here for USPS shipping regulations and restrictions. USPS Shipping Restrictions

Tax will be applied to your order based on your shipping address. These charges will be included in your order subtotal, where applicable. For more information please call, email or chat with us.

We accept trades and exchanges in most instances. Transactions of this sort will require certain documention from both parties to ensure security and legitimacy for both consumer and supplier.

Due to the nature of our business, we are unable to accept cash payments. However, we do offer many other convenient payment options.

If you’re experiencing issues with your credit card, please give us a call at (877) 935-6180 or send an email to Info@AspireSilverCo.com. A member of our team will be happy to assist you. Or, try some troubleshooting: Credit card issues often occur because the card is not set up for 3-D Secure. This is a security step required for all transactions through our website. Set this up by calling the phone number on the back of your card. Sometimes, banks will flag and decline a transaction if they suspect you did not authorize it. Call the phone number on the back of your card to verify the purchase. In cases where the order was cancelled through the processing system, you will need to place a new order once the card issue is resolved. Still having trouble with your credit card? Try PayPal as an alternative.